Last updated: 23 October 2026. This is a general policy framework and should be reviewed by a qualified legal adviser.
What we collect
When you send a booking request, create an account or contact us, we collect your name, phone/WhatsApp number, email, travel dates, number of travellers, preferences and notes.
If you tap “Use my current location” in the booking form, we save that location with your request so the driver can find you. We only read your location when you tap the button, never in the background. If you upload a payment receipt, we keep that image or PDF with your booking to check the payment.
How we use it
Only to prepare quotes, arrange and manage your bookings, communicate with you, verify payments and meet legal obligations.
Payments
Online card payments, when enabled, are processed by a licensed payment gateway. ZiyaraWay does not store card numbers.
Sharing
We share necessary details only with the suppliers delivering your services (hotels, transport) and with authorities where required by law.
Cookies
See our Cookie Policy.
Analytics and where visitors come from
To learn which adverts and pages bring customers, this website and the ZiyaraWay app remember in your browser how you first reached us: the campaign name in the link, the search engine or social site you came from, and the first page you opened (stored as “zw_attr” for up to 90 days). It contains no name, phone number or IP address and is attached only to a booking or enquiry you choose to send. We also use Google Analytics to count visits and actions such as starting a booking, sending a request or tapping the WhatsApp or call buttons. Google Analytics cookies are used only after you accept in the cookie banner or the app’s consent bar. We never send your name, phone number, booking details or messages to Google.
Your rights
You may ask to see, correct or delete your personal data by contacting us on WhatsApp or through the support form.