Last updated: 23 September 2026. This is a general policy framework and should be reviewed by a qualified legal adviser.
Cancellations by you
Please request cancellations in writing (WhatsApp or the support form) with your booking reference. Cancellation charges depend on the rules of the hotels, transport companies and other suppliers booked for you. The applicable conditions are stated in your quote before you pay.
Refunds
Approved refunds are made to the original payment method (or the bank account you confirm for bank transfers) after the amount recoverable from suppliers has been confirmed. Your booking and payment status in My Account will show “Refunded” or “Partially refunded” when processed.
Changes by ZiyaraWay
If we must change or cancel a confirmed service, we will offer a suitable alternative or a refund for the affected service.
Non-refundable items
Some rates (for example certain hotel promotions) are non-refundable; these are always marked in your quote.