Privacy Policy (English)

Last updated: 16 October 2026

Who we are

ZiyaraWay helps pilgrims arrange Umrah, Ziyarat, hotel and transport bookings in Makkah and Madinah. Contact: WhatsApp +966 58 173 3825 — ziyaraway.com

Information we collect

• What you enter in the booking form: name, WhatsApp number, selected service, pick-up and destination, date, number of travelers and optional notes.
• Location: only when you tap the 📍 button and allow it. It is added to your message as a Google Maps link so the driver can find you. We do not track you.
• We do not collect your contacts, photos or payment details.

Why we use it

Only to respond to your booking request, confirm availability and price, and arrange your trip. We do not sell your information or use it for advertising.

Where it is stored

• Booking requests are stored in a secured cloud database (Supabase) that only authorised ZiyaraWay staff can access with a password.
• The request is also sent from your own WhatsApp; messages on WhatsApp are covered by WhatsApp/Meta's privacy policy.
• The "My Requests" list is kept only on your own device and you can clear it at any time.

Sharing

We share only what is needed to fulfil your booking (for example, your name and pickup details with the driver, or your name with the hotel), and otherwise only where required by law.

Retention

Booking records are kept for up to 24 months and then deleted, unless the law requires longer.

Analytics and where visitors come from

To learn which adverts and pages bring customers, the website and this app remember in your browser how you first reached us: the campaign name in the link, the search engine or social site you came from, and the first page you opened (stored as "zw_attr" for up to 90 days). It contains no name, phone number or IP address and is attached only to a booking or enquiry you choose to send. We also use Google Analytics to count visits and actions such as starting a booking, sending a request or tapping the WhatsApp or call buttons. Google Analytics cookies are used only after you accept in the cookie banner or the app's consent bar ("zw_consent" remembers your choice). We never send your name, phone number, booking details or messages to Google.

Your rights

You may ask to access, correct or delete your information. Send your reference number (ZW-…) on WhatsApp to +966 58 173 3825.

Children

This app is intended for adults. Bookings for children should be made by a parent or guardian.

Drivers (ZiyaraWay Driver app)

For drivers we keep: name, mobile number, username, a hashed password (we cannot read it), document validity dates, the payout account you enter, your assigned trips, your trip steps and payments, and a security log (sign-ins, failed attempts, network fingerprint as a one-way hash). Customer contact details are shown to you only while a trip is active. You can ask the office to correct or delete your account and data at any time (WhatsApp +966 58 173 3825); records the law requires us to keep (payments) are kept only as long as required.

Changes

If this policy changes, this page will be updated with a new date.